Return Policy
Refund Policy
SHIPPING POLICY
Regions Served: We ship internationally to various countries and regions.
Shipping Rates:
Enjoy free shipping on all orders above AED 300.
For orders below AED 300, shipping rates vary by country and are detailed at checkout.
Delivery Times:
Local Orders: 1-2 business days
International Orders: 5-7 business days
Special Shipping Conditions: There are no special shipping conditions for any items.
RETURNS POLICY
Returns: We do not accept returns. All sales are final.
EXCHANGE POLICY
Eligibility for Exchanges:
Exchanges are permitted only if you receive a wrong or damaged item.
Initiating an Exchange:
To initiate an exchange, please contact us at hello-me@shvetalabs.com or call +971509005119 with your order reference.
Exclusions: There are no specific items excluded from exchanges.
CANCELLATION POLICY
Cancellation Conditions:
Orders can be canceled before they are dispatched, in cases of order error, or if a product is out of stock.
Cancellation Deadline: Cancellations must be made before the order is dispatched.
Cancellation Penalties:
No penalties for cancellations made before dispatch.
Post-dispatch cancellations may incur shipping fees. For details, contact hello-me@shvetalabs.com or call +971509005119.
Processing Cancellations: Cancellations are processed and confirmed within 24-48 hours.