Shipping Policy

Shipping Policy

PAYMENT METHODS

Accepted Payment Options:

  • Credit Cards: Visa, Mastercard
  • Mobile Payments: Apple Pay
  • Installment Services: Tabby, Tamara

Payment Security:
We ensure the security of your payment information with advanced security measures.

Handling Payment Disputes:
For any payment disputes, please reach out to our customer care support at hello-me@shvetalabs.com or call +971509005119.

REFUND POLICY

Eligibility for Refunds:
Refunds can be requested within 24-48 hours after receiving your order under the following conditions:

  • Missing items
  • Wrong items
  • Damaged items

Evidence such as photos or videos must be sent to our customer care support for a refund request.

Refund Method:
Refunds are issued using the original method of payment.

Charges Associated with Refunds:
There are no restocking fees or other hidden charges for refunds.

Refunds for Discounted or Promotional Items:
Refunds are processed even for items bought on discount or through promotions.

Refund Processing Time:
Refunds are typically processed within 7-14 working days.